ace375 is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold over your data as a player on our Platform.
Six core principles that govern how ace375 handles every piece of data you share with us
ace375 collects only the personal data that is strictly necessary to operate your account, process transactions, verify your identity, and comply with platform security standards. We do not collect data for its own sake.
All data transmitted between your device and ace375 is protected by 256-bit SSL encryption. Account credentials are stored using industry-standard hashed protocols. Payment details are handled via PCI-DSS compliant channels.
ace375 does not sell, rent, or trade your personal data to third parties for commercial marketing or advertising purposes. Data shared with service partners is strictly limited to what is necessary for them to perform their function.
You have the right to request a copy of the personal data ace375 holds about you, and to request corrections to any inaccurate information. Submit requests to [email protected] and we will respond within 30 days.
Where ace375 is not legally required to retain your data, you may request deletion of your personal data upon permanent account closure. Certain transaction and identity records are retained for the legally mandated minimum period.
If ace375 ever experiences a data breach that materially affects your personal data, we will notify affected players via the contact details on record as quickly as is technically practicable following discovery of the breach.
This Privacy Policy ("Policy") describes how ace375 ("ace375", "we", "us", "the Platform") collects, processes, stores, and protects personal data relating to visitors to the ace375 website at https://ace375.app and registered players ("you", "Player", "User") who use the Platform's betting, casino, and account services.
ace375 operates this Policy in accordance with applicable data protection principles, and is committed to handling personal data with transparency, integrity, and security. This Policy forms part of the ace375 Terms and Conditions and should be read alongside that document.
By registering an account on ace375 or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood how your personal data will be processed as described herein.
For the purposes of this Privacy Policy, ace375 acts as the data controller for personal data collected from players and site visitors. The data controller is responsible for determining the purposes and means by which personal data is processed.
All data protection enquiries, access requests, and complaints relating to this Policy should be directed to the ace375 data protection contact:
ace375 collects personal data in the following categories. The specific data collected depends on the nature of your interaction with the Platform:
The following table summarises the primary data categories and their principal purposes:
| Data Category | Principal Purpose | Retention Period |
|---|---|---|
| Identity & Registration | Account creation, KYC verification, age enforcement | Duration of account + 5 years post-closure |
| Contact Data | Account security, notifications, support | Duration of account + 2 years post-closure |
| Financial & Transaction | Payment processing, fraud prevention, audit compliance | 7 years from transaction date |
| Betting & Gaming Activity | Dispute resolution, responsible gaming, personalisation | Duration of account + 5 years post-closure |
| Technical & Device | Security, fraud detection, duplicate account prevention | 13 months from collection |
| Communications | Dispute evidence, quality assurance, support records | 3 years from last communication |
ace375 collects personal data through the following means:
Data you provide directly when registering an account, completing KYC verification, making deposits or withdrawal requests, contacting customer support, or participating in promotions and surveys.
Data collected automatically when you access the Platform, including IP address, device identifiers, session activity logs, and browser fingerprint data. This data is collected via server logs, cookies, and similar tracking technologies described in Section 8.
ace375 may receive identity verification data from third-party KYC service providers when you submit documents for account verification. ace375 may also receive transaction confirmation data from payment processors such as bKash, Nagad, Rocket, and Upay in connection with your deposits and withdrawals. Data received from third parties is processed only to the extent necessary for the stated purpose.
ace375 processes your personal data on one or more of the following legal bases depending on the specific processing activity:
ace375 uses the personal data it collects for the following purposes:
To create and maintain your player account, authenticate your identity at login, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, settle bets and gaming sessions, and communicate important account information.
To verify your age and identity in compliance with KYC requirements, to detect and prevent duplicate accounts, fraudulent transactions, money laundering activity, and misuse of the Platform. Device fingerprinting and IP monitoring are used specifically for this purpose.
To monitor your betting and gaming activity for indicators of problem gambling behaviour, to apply self-imposed limits or exclusions at your request, and to contact you proactively where our responsible gaming tools identify patterns of concern.
To fulfil ace375's legal and regulatory obligations, including responding to lawful requests from authorities in Bangladesh, maintaining financial records for audit purposes, and complying with AML screening requirements.
To manage and resolve your support requests, investigate account disputes, review bet settlement queries, and maintain a record of all player interactions for quality assurance purposes.
Where you have opted in to marketing communications, ace375 may use your contact details and gaming preference data to send you personalised promotional offers, bonus notifications, and tournament announcements relevant to your interests. You may opt out of marketing communications at any time by contacting [email protected].
Aggregated and anonymised usage data is used to analyse Platform performance, improve the user experience, and optimise the range and presentation of sports markets and casino games. No individual players are identifiable from this aggregated analysis.
ace375 does not sell your personal data. We share data with third parties only in the following strictly controlled circumstances:
Transaction data is shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process your deposit and withdrawal requests. These providers operate under their own privacy policies and data security standards. ace375 shares only the minimum data necessary to complete each transaction.
Identity documents and verification data may be shared with accredited third-party KYC service providers for the purpose of confirming your identity and age. These providers are contractually bound to process your data solely for verification purposes and to maintain appropriate data security standards.
Technical game session data (but not full identity data) is shared with licensed game studios including Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, and Ezugi, as necessary for the delivery and integrity of their games on the ace375 Platform.
ace375 will disclose personal data to law enforcement, regulatory bodies, or other governmental authorities where required to do so by law, in response to a valid legal process, or where ace375 reasonably believes disclosure is necessary to protect the safety of players or the public, or to prevent or detect financial crime.
In the event of a merger, acquisition, or sale of all or part of ace375's business, personal data held by ace375 may be transferred to the acquiring entity. Players will be notified of any such transfer via their registered contact details prior to their data being subject to a materially different privacy policy.
ace375 uses cookies and similar tracking technologies to enable essential Platform functionality, maintain session security, and — where consented — to improve the user experience and deliver relevant content.
These cookies are strictly necessary for the Platform to function correctly. They enable session management, login authentication, fraud detection, and security features. Essential cookies cannot be disabled without materially impairing Platform functionality.
Functional cookies remember your preferences such as language settings, preferred sports markets, and display configurations. These cookies improve your experience on ace375 but are not essential to core functionality.
Where you have given consent, ace375 uses analytics cookies to understand how players navigate the Platform, which games and markets are most popular, and how page performance can be improved. Analytics data is aggregated and does not identify individual players.
You can control and delete cookies through your browser settings. Please note that disabling essential cookies will affect the functionality of your ace375 account. Detailed information on managing cookies is available through your specific browser's help documentation.
ace375 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The principal retention periods are set out in the table in Section 3 of this Policy.
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual player. Where anonymisation is not technically feasible, data is rendered inaccessible and scheduled for deletion at the next available secure purge cycle.
Transaction and financial records are retained for a minimum of 7 years from the date of each transaction in compliance with financial record-keeping obligations. Identity and KYC documents are retained for a minimum of 5 years following account closure.
ace375 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:
While ace375 takes all reasonable steps to protect your data, no internet-based system can be guaranteed as completely secure. You are responsible for maintaining the security of your own account credentials and for notifying ace375 support immediately if you suspect unauthorised access to your account.
As a player on ace375, you hold the following rights with respect to your personal data. To exercise any of these rights, contact ace375 support at [email protected]. ace375 will respond to valid requests within 30 calendar days.
ace375 will only send you promotional and marketing communications — including bonus offers, game announcements, tournament notifications, and seasonal promotions — where you have given your explicit consent to receive such communications at the time of registration or subsequently through your account settings.
Marketing communications from ace375 are delivered via SMS to your registered mobile number and, where an email address has been provided, via email. You may opt out of marketing communications at any time by:
Please allow up to 5 business days for opt-out requests to take effect across all communication channels. Opting out of marketing communications does not affect the sending of essential service communications such as account security alerts, transaction confirmations, and KYC request notifications — these are sent regardless of marketing preference as they are necessary for the operation of your account.
ace375 strictly prohibits access to or use of the Platform by persons under the age of 18. ace375 does not knowingly collect personal data from minors. If ace375 becomes aware that personal data has been collected from a person under 18 years of age, that data will be deleted immediately and the associated account will be permanently suspended.
If you believe that a minor has registered an account on ace375 or has provided personal data to the Platform, please contact ace375 support at [email protected] immediately. We take all reports of underage access seriously and will investigate and act without delay.
ace375 reserves the right to update or amend this Privacy Policy at any time. Where amendments are material — meaning they affect how your personal data is collected, used, or shared in a manner that could affect your rights — ace375 will notify registered players via the mobile number or email address on record at least 7 days before the changes take effect.
Non-material amendments (such as typographical corrections, clarifications that do not alter the substance of any clause, or structural reformatting) may take effect immediately upon publication. The "Effective" date at the top of this Policy will be updated to reflect the date of the most recent revision.
Your continued use of the ace375 Platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not accept a material change to this Policy, you may request account closure as described in the ace375 Terms and Conditions.
For all privacy-related enquiries, data subject access requests, consent withdrawal requests, or complaints regarding ace375's handling of your personal data, please contact:
If you are not satisfied with ace375's response to a privacy complaint, you may have the right to refer the matter to a relevant data protection supervisory authority. ace375 will provide details of applicable escalation routes upon request.
For questions about the ace375 Terms and Conditions, responsible gaming tools, or account management, please visit the FAQ page or the Responsible Gaming page.
Now that you understand how ace375 protects your privacy, explore the Platform with confidence. Enjoy BPL cricket betting, Pragmatic Play slots, and Evolution Gaming live tables — all in BDT with instant bKash and Nagad payments.
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